Terms & Conditions The Observer Collection: Return/Exchange & Refund Policy Thank you for your purchase from the Observer Collection at observercollection.com. If you are not entirely satisfied with your purchase, we’re here to help. Returns & Exchanges You have 30 calendar days to return or exchange an item from the date you received it.To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.Your item must be in the original packaging.Your item must also include your receipt or proof of purchase. Refunds Once we receive your item, we will inspect it and notify you that we have received your return. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within 1 – 4 business days, depending on your card issuer’s policies. Shipping You will be responsible for paying your own shipping costs for returning your item. Shipping costs are nonrefundable.In the event of an exchange, you will be responsible for paying costs for the return shipping; however, we will cover the cost of shipping the exchanged item back to you.